Effective Date: July 2, 2026

3.1 No Returns, No Refunds

At Prime Marketing, all products are carefully checked before dispatch. We do not accept returns, exchanges, or refunds on any product once an order has been placed and delivered, including but not limited to change of mind, incorrect selection by the customer, or no-longer-required items.

By placing an order on our Site, you acknowledge and agree to this no-return, no-refund policy.

3.2 Exceptions

In the following limited circumstances, we may, at our sole discretion, offer a resolution such as a replacement of the affected item (rather than a monetary refund):

• The product delivered is materially different from what was ordered (wrong item)
• The product was damaged in transit or found to be defective/spoiled at the time of delivery
• The product’s packaging was tampered with or the item is missing from the delivered package

To be eligible for review under these exceptions, you must:

1. Contact us within 24 hours of delivery at hello.primemarketing@gmail.com
2. Provide your order number and clear photos/video of the product and its packaging as received
3. Not have used, consumed, or discarded the product

We will review each case individually. Approval of a replacement is at our sole discretion and is not guaranteed.

3.3 Non-Returnable Categories

Given the nature of our products (packaged and perishable food items), the following are never eligible for return, replacement, or refund:

• Opened, used, or partially consumed products
• Products without original packaging, labels, or seals
• Items reported after 24 hours of delivery
• Perishable/short-shelf-life items past their best-before window at the time of complaint

3.4 Order Cancellations

Once an order is placed and confirmed, it cannot be cancelled. Please review your cart carefully before completing checkout.

3.5 Contact Us

For any concerns about your order, please reach out immediately at: 📧 hello.primemarketing@gmail.com